Manager of Member Services

36 hours per week (half day Friday) in Staying Put’s New Canaan office. Occasional after-hours and weekend work in support of member events and community activities.

Founded in 2008, Staying Put in New Canaan, Inc. is a member-based, volunteer-supported non-profit organization helping older New Canaan residents live confidently at home and stay engaged in the community by providing practical services and social connections.

Staying Put is seeking a full-time employee to oversee all activities associated with helping its members navigate the day-to-day challenges associated with aging. The position requires addressing health, in- home safety and transportation needs and issues; interacting with volunteers; responding to member requests; providing outreach to members and their families; and facilitating social, educational, and community events and communications.

Hands-on experience in geriatric care, social work, nursing or clinical case management is preferred. Candidates must have exceptional communication, management and organizational skills. The position reports to the Executive Director.

Responsibilities

• Oversee all member support, activity and data
• Ensure timely and effective response to member requests
• Ensure safe transportation for members, addressing physical and cognitive needs
• Provide support for members and families including advice, advocacy, referrals and consults
• Assist members with needs, accompany on key medical visits and conduct in-home visits and follow up calls
• Confidentially help members utilize resources within the community
• Produce content for events and communications, and manage health and aging resources
• Coordinate member recruitment and orientation, engagement and retention
• Work collaboratively with staff and volunteers

Qualifications

• Bachelor’s Degree minimum
• Geriatric care, social work, nursing or clinical case management experience preferred
• A minimum of 5 years of professional experience, preferably with seniors
• Excellent inter-personal skills; a perceptive, sensitive and passionate communicator and relationship-builder, with calm and patient demeanor and good judgement
• Excellence in time management, multi-tasking and organizational skills
• Strong computer skills and ability to learn and use new platforms

Compensation and Benefits

Competitive salary, generous paid time off, and health benefits provided.

To Apply Please submit a cover letter with salary request and résumé to [email protected].